1. What types of products do you sell?

At Adult Fancy Home, we specialize in high-quality, realistic sex dolls, adult toys, and intimate accessories. Our products are designed to meet diverse preferences and are crafted from premium, body-safe materials.

2. Are the products discreetly packaged?

Yes, we take your privacy very seriously. All products are packaged in plain, unmarked boxes with no indication of the contents or the name “Adult Fancy Home.” Your billing statement will also reflect a discreet company name like “AFH Online” for privacy.

3. Do you ship internationally?

Yes, we ship worldwide! However, please note that customers are responsible for any customs fees or import duties that may apply in their country. All international orders are discreetly packaged just like domestic ones.

4. How long does shipping take?

  • Standard Shipping: 3-7 business days.
  • Express Shipping: 3-5 business days.
  • International Shipping: 3-7 business days, depending on your location.

Processing times are typically 1-3 business days, with custom orders taking longer (7-14 business days). You will receive a tracking number once your order ships.

5. Can I cancel or change my order after it’s placed?

You may cancel or change your order within 24 hours of placing it. After this window, the order cannot be changed, as we will have already begun processing and packaging your items.

6. Do you offer refunds or returns?

Due to the intimate nature of our products, all sales are final. We do not accept returns or issue refunds unless the product is defective upon arrival. If you receive a damaged or defective item, please contact us within 48 hours with photos, and we will arrange for a replacement.

7. What payment methods do you accept?

We accept a variety of payment methods for your convenience:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal
  • Cryptocurrency: Bitcoin, Ethereum, Litecoin, USDT (Tether).
  • Bank Transfers: Available for custom or larger orders.
  • Buy Now, Pay Later: Klarna, Afterpay, Sezzle.

8. Is it safe to use my credit card on your site?

Yes, we use industry-standard SSL encryption to protect all transactions on our website. Your personal and payment information is securely handled, and we never store your credit card details.

9. How do I clean and maintain my sex doll?

Proper cleaning and maintenance are essential for the longevity of your doll. We recommend the following steps:

  • Clean your doll with warm water and mild antibacterial soap after each use.
  • Use a soft cloth to gently wipe the surface. Avoid submerging the head or mechanical parts.
  • After cleaning, allow the doll to air dry and apply renewing powder to maintain the softness of the material.

Detailed cleaning instructions are provided with your purchase.

10. Can I customize a sex doll?

Yes! We offer a variety of customization options for our sex dolls, including:

  • Body type
  • Skin tone
  • Hair style and color
  • Eye color
  • Breast size
  • Additional features such as heating systems or voice modules.

Custom orders typically take 7-14 business days to complete, and once production has started, custom orders cannot be canceled or refunded.

11. What if my product arrives damaged or defective?

If your product arrives damaged or defective, please reach out to us within 48 hours of receiving your order. Provide photos of the damage, along with your order number, and we will arrange a replacement for you.

12. How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s progress on the shipping carrier’s website.

13. What materials are your sex dolls made from?

Our sex dolls are crafted from high-quality TPE (Thermoplastic Elastomer) or silicone, both of which are body-safe and non-toxic. These materials are designed to feel lifelike and are easy to maintain with proper care.

14. Can I contact customer support if I have questions?

Absolutely! We are here to help. You can contact our customer support team at:

15. Is my purchase anonymous?

Yes, we ensure complete discretion with both your purchase and shipping. Your package will arrive in plain packaging with no mention of the contents, and your billing statement will show a generic name like “AFH Online.”